Privacy policy

Who are we?

We value your privacy. We want to process your personal data with integrity and in a lawful, accurate and transparent manner. This document, which is our privacy policy, explains how processing takes place and which personal data is involved. The term processing includes, among other things, collecting, recording, organising, storing, updating, modifying, retrieving, consulting, using, distributing or making available in any way, assembling, combining, archiving, erasing or ultimately destroying.
We refer to you as a (future) customer of our company, supplier or a data subject of another organisation with which we have contact.

Before

We encourage you to read this document carefully so that you know why we process your personal data and for which purposes. In doing so, you will learn about your rights and how to exercise them.

We also explain which personal data we process when you:

• Use our services
• Receive our price offers
• Ask questions via our website
• Visit our website
• Submit your business card

We may update our privacy policy. For the most recent version visit our website: https://www.degrootetrucks.com. Please consult our privacy policy regularly to remain up-to-date about any changes.

If you would like more information on privacy legislation in Belgium, please visit the website www.dataprotectionauthority.be.

Who processes your data? Who are we?

Degroote Trucks & Trailers has its registered office at Hille-Noord 1, 8750 Zwevezele (Wingene) - BE 0415 584 325

It is also the data controller.

Where this policy refers to ‘We’, ‘Us’, ‘Our’, it shall mean Degroote Trucks & Trailers.

How to contact us

If you have any questions about your privacy, wish to change your privacy settings or exercise your rights, you can contact us at:

• Our address: Hille-Noord 1, 8750 Zwevezele (Wingene), Belgium
• Via email at privacy@degrootetrucks.com

The lead supervisory authority

For Degroote Trucks & Trailers, the Belgian supervisory authority is the lead authority:

Data Protection Authority
Drukpersstraat 35, 1000 Brussels

+32 (0)2 274 48 00/ contact@apd-gba.be

Your right to privacy

You have quite a few rights with respect to the processing of your personal data.

Your rights will be implemented in our systems and procedures no later than 30 days after we receive your request. If for some reason this deadline cannot be met, we will inform you before the original period expires.

You have the right to access your personal data

You have the right to access the personal data we process about you, to know the purpose of the processing, where we obtained the data from and who receives the data.

You can also find out how long we retain the data for, whether the data is used for automated decision-making and whether we intend to transfer the data to a country outside the European Union.

We will provide you with the requested information in writing or electronically within a reasonable period of time.

You have the right to have your data rectified/supplemented

The data we process about you may not or no longer be correct. You may at all times request to have the incorrect data rectified or supplemented with the missing data.

Right to erasure

If you believe we are processing personal data unlawfully you may request to have this personal data erased. A request for erasure of personal data may be refused by Degroote Trucks & Trailers, where this is justified. Examples include the exercise or substantiation of a legal claim or because of a statutory obligation to retain certain data.

Right to restrict processing of personal data

You may request for us to restrict the processing of your personal data if you suspect that the data is inaccurate, the processing is unlawful or if you do not agree that we process the data under our legitimate interest. We will comply with this objection unless there are compelling reasons not to do so, such as fraud prevention and non-payments.

Right to object

You have the right to object to the processing of your personal data, including profiling. In that case, the processing will be stopped, unless the processing is necessary for compliance with social and tax legislation, to protect the interests of a third party or for the establishment, exercise or substantiation of legal claims.

Right to data portability

You may request us to transfer the personal data you have provided us with to a third party.

Right to complain

If you do not agree with our position, you may contact the Belgian Data Protection Authority. You can also lodge a complaint with them. The contact details can be found above.

Identification of the applicant

You can exercise your rights to the processing of your personal data by means of a written request

• by letter to our address: Hille-Noord 1, 8750 Zwevezele (Wingene), Belgium
• by email at privacy@degrootetrucks.com

Always be as specific as possible when you want to exercise your rights. This will allow us to correctly execute your request.

To prevent someone else from exercising your rights, we want to make every effort to check your identity. That is why the request must always be accompanied by a document proving that the applicant's identity matches yours. This can be done by including a copy of your identity card with the request. Don’t forget to black out your passport photo and identity card number (etc.) to protect your privacy.

If we are of the opinion that the issued document is insufficient proof, we will inform you accordingly. We reserve the right not to accept the request until satisfactory proof has been submitted.

Why do we want to process your personal data?

Degroote Trucks & Trailers must comply with statutory obligations

In some cases we are legally obliged to process your personal data. Below we list the most important reasons:

• Tax law
• Commercial law
• We may be required to disclose personal data to authorities or other third parties. For example, if this is necessary in connection with a statutory obligation or for the performance of a task of public interest.

Degroote Trucks & Trailers must be able to perform its contract with you

As our customer, you engage our services. In order to ensure proper performance of our contract, we must process and manage these contracts for administrative, accounting and operational purposes.

This also applies if you are our supplier. Even then, we must honour the contract and have to process and manage the supplier contracts for administrative, accounting and operational purposes.

When you visit our website, we enter into an agreement to always provide you with a properly functioning website. For this purpose, we place so-called functional cookies.

As a company, Degroote Trucks & Trailers must be able to operate Direct Marketing and communications.

As a commercial company, we have a number of legitimate interests that are the basis for processing personal data. We ensure there is a proper balance between your right to privacy and the legitimate interests of Degroote Trucks & Trailers. If you still have objections to the processing under this basis, you may lodge an objection to these processing operations.

Degroote Trucks & Trailers wishes to continue communicating with you, as an existing customer or active prospect, by means of direct marketing. This may be at your specific request or we may presume that you are interested in our services. As we aim to provide you with an ever better service and want to communicate this to you, we process your personal data for direct marketing under our company's legitimate business interest. You may receive this information by email, by post, by phone and at events. We choose the most appropriate channel with the least possible inconvenience to you. If you do not wish to receive our commercial communications, just let us know. We promise not to bother you any longer.

Degroote Trucks & Trailers requests your consent

When subscribing to our newsletter, you give implicit consent to receive information about our services. Every newsletter always contains an option to unsubscribe.

When you visit our website for the first time, we ask your consent to set preferences to place statistical and marketing cookies via our cookie banner. For more information see our cookie statement.

You may withdraw your consent at any time. Our contact details can be found above.

What personal data do we process and for which purposes?

Of our business contacts

Our business contacts include our customers, prospects and suppliers. Degroote Trucks & Trailers processes the personal data of data subjects working for companies with which we conduct business. The purpose of this processing is to provide information about our services and to maintain business relationships.

To contact and identify you, we process the following data for our customer and supplier management: first name, last name, address, title, language, telephone and mobile phone number, email address, VAT number, company number, and financial data.

Of our prospects

Our potential new customers show interest in our services e.g. by submitting a question via our contact form on the website, requesting a quote and obtaining information by telephone.

To communicate with our prospects, we process the following personal data: first name, last name, address, title of address, language, telephone and mobile phone number, and email address.

Cookies

Degroote Trucks & Trailers uses cookies on its website www.degrootetrucks.com. These are small data files that, when you visit the website, are stored on the device you use to visit our website, such as a computer, tablet or smartphone. Where we refer to ‘cookies’ below, we also mean other similar technologies. Cookies make it possible to identify your web browser. This is useful because then you do not need to re-enter your data, indicate your preferences or change your settings. This also allows us to make our website perform better, to gain insight into visitor behaviour on the website and allows other parties to gain insight into your surfing behaviour so that they can show personalised ads across multiple websites and leave out non-relevant ads.

Cookies do not compromise the security of your computer.

We use functional, preference, analytical and marketing cookies. With the exception of functional cookies (necessary for the proper functioning of our website), we ask your consent before placing these small data files. See our cookie statement for more information about which cookies we use, how long we keep them and how you can deal with them.

Personal data via third parties

We may also receive personal data through third parties, for example by buying or renting it from companies. Those companies are responsible for ensuring that the personal data in question is collected lawfully.

With whom do we share your personal data and how long do we retain it?

With whom do we share your personal data?

We only share your data with persons who have been expressly authorised by us and if they need this data to perform their tasks. These persons will process your data on the same basis as we have received it from you.

We use various processors to process personal data. These are our subcontractors who carry out personal data processing on our behalf. We only work with processors who guarantee the same technical and operational security.

Your data may be transferred to countries outside the European Union, in particular when we work with Google, Meta and LinkedIn. In such cases, we will ensure that the processing of personal data is always adequately protected in accordance with specific contractual obligations and in accordance with the privacy legislation obligations.

We further share your data only if we are required to do so by law or government order.

Degroote Trucks & Trailers does not sell your personal data

We do not sell or rent your personal data to third parties for their own use.

We do not retain your data indefinitely

Degroote Trucks & Trailers uses your personal data for a clear purpose. Once this purpose has been achieved, the data will be deleted.

The principle for keeping your personal data is the statutory retention period.

We initially retain the personal data of our prospects for a period of 3 years. If during this period there has been contact between the prospect and Degroote Trucks & Trailers, a new period of 3 years starts from this moment of contact.

We retain the personal data of our customers and suppliers for a maximum period of 7 years from the last invoice.